Our Delivery Policy

1.      Credit

1.1    This document was created using a template from Docular (https://docular.net).

2.      Introduction

2.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

2.2    This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

3.      Free delivery

3.1    We offer free standard delivery to all mainland UK addresses on all orders GBP 30 and over, unless otherwise stated as part of a promotional offer. 

3.2    All other orders will be subject to delivery charges as detailed in Section 6.

4.      Geographical limitations

4.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

4.2    We may from time to time agree to deliver products to other countries and territories.

5.      Delivery methods and periods

5.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select standard delivery, and the typical period for delivery of products by this method is 3-5 working days.

5.2    If you place your order by 4pm GMT/BST  on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

5.3    The delivery periods set out in this Section 5 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

5.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.5.  From time to time, we may despatch and delivery periods may be longer during particularly busy times of year, seasonal holidays and bank holidays. But we will do our best to get your order to you as soon as possible. 

6.      Delivery charges

6.1    Delivery charges will be calculated by our website. You will need to select the relevant option or it will be automatically applied to your order during the checkout process. Alternatively, it will be quoted as a flat rate by us.

6.2    Applicable delivery charges will depend upon the delivery method you select.

6.3    Our delivery charges are as follows:

(a)    in respect of Standard Delivery, delivery charges will be GBP 3.99 on all orders;

(b)    in respect of Free Delivery, delivery charges will be GBP 0 on all orders GBP 30 and over.

7.      Delivery tracking

7.1    Delivery tracking is available in respect of all orders for our products.

7.2    To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website. This will vary depending on the delivery service allocated but will be included in your delivery confirmation details.

8.      Receipt and signature

8.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

8.2   Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

9.      Additional deliveries

9.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Who are we and how can you contact us?

Here is our company information:

The Dog Shoppe
Padfield, Glossop
United Kingdom

We're an online eco dog shop selling eco dog toys, vegan dog treats, cruelty-free dog shampoo and grooming products. 

You can always write to us at: fiona@thedogshoppe or call us at 07936495499

This policy is effective from 08/08/2020

Who are we and how can you contact us?

This website is owned and operated by Fiona Hanks.

Our principal place of business is at 109 Platt Street, Padfield, Glossop, SK131EJ.

You can contact us:

(a)    using our website contact form;

(b)    by telephone, on the contact number published on our website; or

(c)    by email, using the email address published on our website.